Return Policy
At Ellis Bio Inc, we are committed to providing high-quality products and ensuring customer satisfaction. If for any reason you are not fully satisfied with your purchase, we offer a straightforward return process.
Eligibility for Returns
- Timeframe for Returns:
- Products must be returned within 30 days of receipt to be eligible for a refund or exchange.
- Condition of Products:
- The product must be in its original condition, unopened, unused, and with all original packaging and documentation.
- Non-Returnable Items:
- Custom or special-order items.
- Items marked as "final sale" or "non-refundable."
- Products that have been opened, used, or damaged by the customer.
- Defective or Damaged Products:
- Products that arrive damaged or defective are eligible for replacement or refund. Please notify us within 7 days of receipt.
Return Process
- Initiating a Return:
- Contact our Customer Support Team at 312-600-7391 or support@ellisbio.com to request a Return.
- Provide your order number, a brief description of the issue, and photos if the item is defective or damaged.
- Packaging the Return:
- Securely package the item in its original packaging.
- Include the original receipt or proof of purchase.
- Shipping the Return:
- Ship the return to the address provided by our Customer Support Team.
- We recommend using a trackable shipping method to ensure safe delivery.
- Processing Your Return:
- Once the return is received and inspected, we will notify you of the status of your refund or exchange.
- Refunds will be issued to the original payment method within 14 business days.
Fees and Costs
- Restocking Fee:
- A restocking fee of 15% may apply to certain returns, excluding defective or damaged products.
- Shipping Costs:
- Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was sent.
Exchanges
- If you would like to exchange an item, contact our Customer Support Team to facilitate the process.
- Exchanges will be processed once the original item is received and inspected.
Eligibility for Refunds
- Timeframe:
- Refund requests must be submitted within 30 days of receiving the product or service.
- Conditions for Refunds:
- Products must be returned in their original condition, unused, and in original packaging (if applicable).
- Refunds are applicable for:
- Products received in damaged or defective condition.
- Incorrect items shipped.
- Services not delivered as agreed upon.
- Non-Refundable Items and Services:
- Digital products or software once accessed or downloaded.
- Customized or personalized items.
- Products marked as "final sale" or "non-refundable."
- Services already rendered or completed.
- Partial Refunds:
- Partial refunds may be issued for items not in their original condition, missing parts, or damaged for reasons not due to our error.
Refund Process
- Requesting a Refund:
- Contact our Customer Support Team at 312-600-7391 or support@ellisbio.com.
- Provide your order number, a description of the issue, and any supporting documentation (e.g., photos for damaged items).
- Return Requirements:
- For product-related refunds, items must be returned before processing the refund unless otherwise stated.
- A Return request must be obtained before sending any item back.
- Refund Method:
- Refunds will be issued to the original payment method used during the purchase.
- Allow 14 business days for the refund to appear on your account after it has been processed.
- Shipping Costs:
- Original shipping costs are non-refundable unless the return is due to our error (e.g., defective or incorrect product).
- Customers are responsible for return shipping costs unless otherwise stated.
Dispute Policy
We aim to resolve disputes promptly and fairly. If you have concerns or issues with your order or service, please follow the steps below:
- Contact Us:
- Reach out to our Customer Support Team at 312-600-7391 or support@ellisbio.com to raise your concern.
- Provide all relevant details, including your order number and a description of the issue.
- Resolution Process:
- Our team will acknowledge your dispute within 2 business days and work to resolve the issue within 7 business days.
- For disputes requiring further investigation, additional time may be needed. We will keep you informed of the progress.
- Escalation:
- If you are not satisfied with the resolution, you may escalate your dispute to our management team by emailing support@ellisbio.com.
- Third-Party Involvement:
- If the dispute remains unresolved, you may seek resolution through your payment provider or a third-party mediation service.
Limitations
- Refunds and disputes will not be addressed for claims made beyond 30 days of receiving the product or service.
- Ellis Bio Inc reserves the right to deny refunds or disputes for misuse, negligence, or fraud.
Terms and Conditions for Product Promotions
These Terms and Conditions ("Terms") apply to all promotional offers ("Promotions") provided by ellisbio.com. By participating in our Promotions, you agree to comply with the following terms:
1. Eligibility
1.1 Promotions are open to customers who meet the criteria specified in the promotional materials.
1.2 Some Promotions may be limited to specific regions or customer categories (e.g., new customers).
2. Promotional Period
2.1 Promotions are valid only during the period specified in the promotional materials ("Promotional Period").
2.2 Orders placed outside the Promotional Period are not eligible for the promotion.
3. How to Participate
3.1 Follow the instructions outlined in the promotional materials to participate.
3.2 Promotions may require the use of a promo code at checkout, submission of a form, or other specific actions.
4. Discounts and Offers
4.1 Discounts are applied to the product's price before taxes and shipping fees, unless stated otherwise.
4.2 Promotions cannot be combined with other offers, discounts, or coupons unless explicitly mentioned.
4.3 Promotions are non-transferable and cannot be exchanged for cash or credit.
5. Limitations
5.1 Promotions are subject to product availability and may be withdrawn or modified at any time without prior notice.
5.2 Ellis Bio Inc is not responsible for any technical or human errors that may occur during the Promotional Period.
5.3 Abuse of Promotions, such as creating multiple accounts or fraudulent activities, will result in disqualification and potential legal action.
6. Returns and Exchanges
6.1 Products purchased under Promotions are subject to our standard Return Policy, except where specified otherwise.
6.2 Refunds for returned items will be issued at the promotional price paid, not the original price.
7. Privacy
7.1 By participating in Promotions, you consent to the collection and use of your personal information as described in our Privacy Policy.
7.2 Your information will be used only for purposes related to the promotion unless otherwise stated.
8. Modifications and Termination
8.1 Ellis Bio Inc reserves the right to modify or terminate Promotions at its sole discretion without prior notice.
8.2 In the event of modification, the updated Terms will be effective immediately and posted on Ellisbio.com.
9. Disclaimer
9.1 Ellis Bio Inc makes no guarantees regarding the availability of Promotions or products during the Promotional Period.
9.2 Participation in Promotions is at your own risk. Ellis Bio Inc is not liable for any direct or indirect damages arising from Promotions.
10. Governing Law
10.1 These Terms and Conditions are governed by and construed in accordance with the laws of Delaware.
10.2 Any disputes arising from these Terms will be resolved exclusively in the courts of Delaware.
Contact Information
For questions or assistance, please contact us:
• Email: support@ellisbio.com
• Phone: 312-600-7391
This policy is subject to change at Ellis Bio Inc's discretion.